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Shipping policy
ORDER FULFILLMENT
Orders are processed and fulfilled daily with the exception of weekends and public holidays. Orders are usually shipped within 48 hours. Once your order has been shipped you will receive an email reflecting that your order has been shipped along with tracking numbers.
Orders may not ship within 48 hours due to stock issues or lack of order information along with billing delays or order verification process and custom products.
UNITED STATES
| Service | Delivery Time |
|---|---|
| U.S. Postal Service | UPS | 4 to 10 Days |
| DHL Express | 4 to 10 Days |
UNITED KINGDOM
| Service | Delivery Time |
|---|---|
| Royal Mail | 4 to 10 Days |
MIDDLE EAST REGION
| Country | Service | Delivery Time |
|---|---|---|
| UAE | Aramex | DHL | 4 to 10 Days |
| Kuwait | DHL | 4 to 10 Days |
| Qatar | DHL | 4 to 10 Days |
| Saudi Arabia | DHL | 4 to 10 Days |
| Oman | DHL | 4 to 10 Days |
| Bahrain | DHL | 4 to 10 Days |
EUROPEAN UNION
| Country | Service | Delivery Time |
|---|---|---|
| Germany | UPS | 4 to 10 Days |
| Italy | UPS | 4 to 10 Days |
| Netherlands | UPS | 4 to 10 Days |
| Belgium | UPS | 4 to 10 Days |
| Spain | UPS | 4 to 10 Days |
| Other countries | UPS | 4 to 10 Days |
CANADA
| Service | Delivery Time |
|---|---|
| Canada Post | 4 to 10 Days |
AUSTRALIA
| Service | Delivery Time |
|---|---|
| DHL | 4 to 10 Days |
ASIA
| Service | Delivery Time |
|---|---|
| DHL | 4 to 10 Days |
REST OF THE WORLD
| Service | Delivery Time |
|---|---|
| DHL | 4 to 10 Days |
Should your order take longer than 10 working days to arrive please contact our concierge team at support@sobrun.com and we will resolve the issue for you.
Orders will be shipped from one of our warehouses in the USA Germany UK and China.
ADDITIONAL INFORMATION
Find out more about delivery to a specific country by contacting us via live chat or by email. Please note that orders might get delayed for the following reasons
- Billing and shipping addresses are not the same
- High season
- Order is pending a credit approval and verification
- A product is currently out of stock
- An order which requires customization
- An order is shipped to remote country
- Order security verification
Our contact information
Sobrun
support@sobrun.com
800 SE 4th Ave Hallandale Beach FL 33009 US